ASSISTANT BRANCH MANAGER/TELLER DEPARTMENT

Job Mission:

Responsible for building and maintaining strong member relationships by meeting members' needs quickly with a high degree of accuracy. Facilitates operation of the Credit Union by performing analytical and administrative duties, and directs personnel toward achieving Credit Union goals.

Job Standards:

  1. Supervises and evaluates all employees in the Teller Department, ensuring that quality and progress meets credit union expectations.
  2. Directs employees by making decisions on questions of established work methods and work flow; assigns, directs, coordinates, and reviews work.
  3. Trains new employees, ensuring development and performance, and recommends changes in staff and salaries to Branch Manager.
  4. Reviews budget with Branch Manager and maintains adequate supplies of all materials used by the department.
  5. Evaluates work stations so they are adequately staffed and prepared to handle the needs of the members.
  6. Prepares reports of all shortages and overages on a daily basis and prepares counseling statements for all cash shortages and overages of $100 or more.
  7. Provides relief for vacations or absences whenever necessary to maintain accepted level of staffing; also schedules vacations and monitors and makes adjustments for sick leave.
  8. Uses communication skills effectively in order to work comfortably and successfully with the public in stressful situations.Ensures the proper maintenance, cleanliness, and security of work areas and equipment.
  9. Performs additional duties as required for smooth operation of the Teller Department.

Job Relationships:

This position reports directly to the Branch Manager. Will have day-to-day contact with credit union members, staff and management.

Job Qualifications:

  1. Associate's degree (A.A.) or equivalent from two-year college or technical school, four years teller experience or six years equivalent experience at another financial institution and/or training or equivalent combination of education and experience.
  2. Minimum of two years' STCU teller specialist experience or equivalent experience at another financial institution.
  3. Ability to lead, direct, delegate, coach, counsel staff and cooperate with other employees. Must be service and goal oriented.
  4. Self-directed, motivated, detail-oriented and creative with the ability to work independently.
  5. Knowledgeable in all aspects of the teller function.
  6. Typing, ten-key calculator, and computer competency required. Knowledge of the following software preferred: Microsoft Office, Ultrafis, FSP, Telnet, and, ALPS.
  7. Ability to write reports, business correspondence and procedures.
  8. Ability to work with staff and public tactfully and professionally, both personally and on the telephone, ensuring credit union service environment policy.
  9. Ability to effectively present information and respond to questions in an appropriate and timely manner.
  10. Ability to prepare and work within a budget.
  11. Knowledge of credit union policies, products and services.
  12. Ability to work flexible hours and overtime as needed.
  13. Meets physical requirements of the job as described:

~ Regularly required to use hands to finger, handle, or feel and talk or hear;

~ Required to stand, sit and reach with hands and arms;

~ Occasionally required to walk;

~ Frequently lift and/or move up to 50 pounds;

~ Vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

STCU, Your Financial Aide