Teller II (Experienced Teller)

1. Teller and Member Relations Performance

• Ensure members' satisfaction and facilitate operation of teller department by performing clerical and other related duties for members' accounts including: balancing cash drawer, making referrals, keeping posting and proof errors to a minimum, and working within the guidelines, procedures, and processes.
• Assist with balancing the ATM, cash dispenser machines (CDM), processing night drop and mail.
• Assist other tellers as needed for efficient operations of the department (mentoring/training, balancing, etc.)

2.  Passion for People and Service

• Foster and maintain constructive relationships with members.
• Provide members with outstanding service in all interactions, and look for opportunities to improve their financial well being.
• Resolve member service issues and problems with professionalism, compassion and respect.

3. Compliance

• Adhere to compliance standards for the department.

4. Policies/Procedures/Processes

• Adhere to policies, procedures and established processes for the department.
• Recommend policy / procedural changes and process improvements to assist in the achievement of the strategic goals of the organization.

5. Security

• Adhere to security procedures and fraud controls to protect members, staff, and assets.
• Recommend changes or improvements as needed.

6. Disaster Recovery

• Recommend changes to the disaster recovery plan for the department.

7. Miscellaneous

• Perform additional duties as required by the Branch Manager, Assistant Branch Manager or other designee for efficient operation of the branch and/or credit union.  This includes the possibility of being assigned temporarily to other locations.

20 %    Individual and Team Development

1. Individual and Team Development

• Dedicate time for self development
• Provide effective teamwork resulting in a positive work environment and a high performing, cohesive team

STANDARDS OF PERFORMANCE NECESSARY FOR POSITION:

Core Standards:

• Contribute to the evolvement of STCU's culture and strategic vision; the achievement of organizational goals; and support and emulate the Core Values
• Foster and maintain constructive relationships

Teller II Standards:

• Demonstrated proficiency in job accountabilities.
• No more than six untraced offages per year, not to exceed three in a one-month period. Offages are any shortages/overages exceeding $10.00 per occurrence.
• Any offage may be subject to a counseling statement, depending upon the circumstances and severity – mandatory for offages of $100 or more.
• No more than three monetary proof errors per month.
• No more than two misapplied postings per month.
• Meet monthly referral goals for the branch.

JOB QUALIFICATIONS:

1. High school graduate or equivalent.

2. A minimum of three years previous teller experience.

3. A passion for people and a commitment to service.

4. Previous experience in keyboarding/PC and 10-key calculator.  Windows experience strongly preferred.

5. Available to work flexible hours and overtime as needed.

6. Meets physical requirements of the job:

· Standing for long periods of time

·  Ability to speak, hear and see

·  Ability to operate a computer keyboard and mouse 

· Some lifting required (typically no more than fifty pounds)