Teller I

80%                 Teller Relations and Performance

1.       Teller and Member Relations Performance

·         Ensure members' satisfaction and facilitates operation of Teller Department by performing clerical and other related duties for members' accounts including: balancing cash drawer, making referrals, keeping posting and proof errors to a minimum, and working within the guidelines, procedures, and processes.

2.       Passion for People and Service

·         Foster and maintain constructive relationships with members.

·         Provide members with outstanding service in all interactions, and look for opportunities to improve their financial well being.

·         Constructively resolve member service issues and problems with professionalism, compassion and respect.

3.       Policies/Procedures/Processes

·         Adhere to policies, procedures and established processes for the department.

·         Recommend policy / procedural changes and process improvements to assist in the achievement of the strategic goals of the organization.

4.       Compliance, Security and Disaster Recovery

·         Adhere to compliance standards for the department.

·         Adhere to security procedures and fraud controls to protect members, staff, and assets, and recommend changes or improvements as needed.

·         Recommend changes to the disaster recovery plan for the department.

5.       Miscellaneous

·         Perform additional duties as required by the Branch Manager, Assistant Branch Manager or other designee for efficient operation of the branch and/or credit union.  This includes the possibility of being assigned temporarily to other locations.

20 %                Individual and Team Development

1.       Individual and Team Development

·         Dedicate time for self development

·         Provide effective teamwork resulting in a positive work environment and a high performing, cohesive team

STANDARDS OF PERFORMANCE NECESSARY FOR POSITION:

Core Standards:

·        Contribute to the evolvement of STCU's culture and strategic vision; the achievement of organizational goals; and support and emulate the Core Values

·         Foster and maintain constructive relationships

Teller I Standards:

·         Demonstrated proficiency in job accountabilities.

·         No more than twelve untraced offages per year, not to exceed three in a one-month period. Offages are any shortages/overages exceeding $10.00 per occurrence.

·         Any offage may be subject to a counseling statement, depending upon the circumstances and severity – mandatory for offages of $100 or more.

·         No more than five monetary proof errors per month.

·         No more than three misapplied postings per month.

·         Meet monthly referral goals for the branch.

JOB QUALIFICATIONS:

1.       High school graduate or equivalent.

2.       Minimum six months customer service experience.

3.       Previous cash handling experience strongly preferred (preference will be given to those candidates with cash handling experience).

4.       Previous experience in keyboarding/PC, windows experience strongly preferred.

5.       Available to work flexible hours and overtime as needed.

6.       Meets physical requirements of the job:

·         Standing for long periods of time

·         Ability to speak, hear and see

·         Ability to operate a computer keyboard and mouse 

·         Some lifting required (typically no more than fifty pounds)