80% Loan and Member Service Relations and Performance
1. Loan and Deposit Product Production
• Perform lending and member service functions for STCU and Shared Branch members accurately, timely, and in alignment with job standards and procedures. This includes consumer loan and deposit products and other services.
• Analyze credit reports.
• Input complete and well documented loan applications.
• Seek out opportunities to assist members with bringing loans over to STCU.
2. Passion for People and Service
• Foster and maintain constructive relationships with members.
• Provide members with outstanding service in all interactions, and look for opportunities to improve their financial well being.
• Constructively resolve member service issues and problems with professionalism, compassion and respect.
3. Compliance, Security and Disaster Recovery
• Maintain knowledge in and adhere to compliance standards for the branch.
• Adhere to security procedures and fraud controls to protect members, staff, and assets.
• Recommend changes to the disaster recovery plan for the branch.
4. Policies/Procedures/Processes
• Adhere to policies, procedures and established processes for the branch.
• Recommend policy / procedural changes and process improvements to assist in the achievement of the strategic goals of the organization.
5. Projects and Consulting
• Participate and/or consult on branch or organizational projects that contribute to the evolvement of STCU's culture and strategic vision and/or achievement of goals.
• Contribute as an effective project team member and complete all tasks and assignments in a timely manner.
6. Miscellaneous
• Perform additional duties as required by the Branch Manager, Assistant Branch Manager or other designee for efficient operation of the branch and/or credit union. This includes the possibility of being assigned temporarily to other locations.
20 % Individual and Team Development
1. Individual and Team Development
• Dedicate time for self development
• Provide effective teamwork resulting in a positive work environment and a high performing, cohesive team
STANDARDS OF PERFORMANCE NECESSARY FOR POSITION:
Core Standards:
• Contribute to the evolvement of STCU's culture and strategic vision; the achievement of organizational goals; and support and emulate the Core Values
• Foster and maintain constructive relationships
Loan and Member Service Representative Standards:
• Demonstrated proficiency in job accountabilities.
• Adhere to fee reversal guidelines
• Adhere to wire procedures
• Adhere to check acceptance limits
• Meet monthly conversation goals for the branch
• Meet monthly Payment Protection, GAP, and MRC goals for the branch
JOB QUALIFICATIONS:
1. High school graduate or equivalent. Some college preferred.
2. At least two years experience in a financial institution working as a Teller, new accounts representative or loan officer.
3. Notary License strongly preferred.
4. Previous experience in keyboarding/PC and 10-key calculator. Windows XP experience with basic knowledge of MS Word and Excel strongly preferred.
5. Available to work flexible hours and overtime as needed.
6. Meets physical requirements of the job:
• Sitting for long periods of time
• Ability to speak, hear and see
• Ability to operate a computer keyboard and mouse
• Some lifting required (typically no more than fifty pounds)
We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
