Teller II

Percent of time Job Accountabilities

80% Teller Relations and Performance

1. Teller and Member Relations Performance
Perform Core Teller functions without assistance as needed to support the branch.
• Ensure members' satisfaction and facilitates operation of Teller Department by performing clerical and other related duties for members' accounts including: balancing cash drawer, making conversations, keeping posting and proof errors to a minimum.
• Assist tellers as needed for efficient operations of the branch (mentoring/training, balancing, etc.)
• Knowledgeable with process of balancing the ATM, cash dispenser machines (CDM), Cash Advance Machine, processing night drop, mail and balancing the vault.
• Depending on size of the branch may be expected to assist with pinning of cards, scanning identification, and admittance into Safe Deposit Boxes.

2. Passion for People and Service
Foster and maintain constructive relationships with members.
• Provide members with outstanding service in all interactions, and look for opportunities to improve their financial well being.
• Resolve member service issues and problems with professionalism, compassion and respect.

3. Compliance, Security and Disaster Recovery
Maintain knowledge in and adhere to compliance standards for the branch.
• Adhere to security procedures and fraud controls to protect members, staff, and assets.
• Recommend changes to the disaster recovery plan for the branch.

4. Policies/Procedures/Processes
Adhere to policies, procedures and established processes for the branch.
• Recommend policy / procedural changes and process improvements to assist in the achievement of the strategic goals of the organization.

5. Miscellaneous
• Perform additional duties as required by the Branch Manager, Assistant Branch Manager or other designee for efficient operation of the branch and/or credit union. This includes the possibility of being assigned temporarily to other locations.
• Remain current on required training courses.

20 % Individual and Team Development

1. Individual and Team Development
• Dedicate time for self development
• Provide effective teamwork resulting in a positive work environment and a high performing, cohesive team
• Provide effective mentoring and training to other members of the Teller Department.

STANDARDS OF PERFORMANCE NECESSARY FOR POSITION:
Core Standards:

• Contribute to the evolvement of STCU's culture and strategic vision; the achievement of organizational goals; and support and emulate the Core Values
• Foster and maintain constructive relationships

Teller II Standards:

• Demonstrated proficiency in job accountabilities.
• No more than six untraced offages per year, not to exceed three in a one-month period. Offages are any shortages/overages exceeding $10.00 per occurrence
• Any offage may be subject to a counseling statement, depending upon the circumstances and severity - mandatory for offages of $100 or more.
• No excessive offages for $10 and under
• No more than two misapplied postings per month.
• Adhere to Teller check acceptance limits.
• Meet monthly conversation goals for the branch.

JOB QUALIFICATIONS

1. High school graduate or equivalent.

2. Demonstrated proficiency in job accountabilities and standards for a Teller I (internal promotions) or a minimum of two years previous teller and/or cash handling experience (internal hires/transfers) is preferred. A minimum of three years previous teller experience (external hires).

3. Previous experience mentoring or training is preferred.

4. Previous experience in keyboarding/PC and 10-key calculator. Windows experience strongly preferred.

5. Available to work flexible hours and overtime as needed.

6. Meets physical requirements of the job:
• Standing for long periods of time
• Ability to speak, hear and see
• Ability to operate a computer keyboard and mouse
• Some lifting required (typically no more than fifty pounds)

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

STCU