Teller II

Percent of time Job Accountabilities

80% Teller Relations and Performance

1. Teller and Member Relations Performance
• Perform Core Teller functions without assistance as needed to support the branch.
• Ensure members' satisfaction and facilitates operation of Teller Department by performing clerical and other related duties for members' accounts including: balancing cash drawer, making conversations, keeping posting and proof errors to a minimum.
• Assist tellers as needed for efficient operations of the branch (mentoring/training, balancing, etc.)
• Knowledgeable with process of balancing the ATM, cash dispenser machines (CDM), Cash Advance Machine, processing night drop, mail and balancing the vault.
• Depending on size of the branch may be expected to assist with pinning of cards, scanning identification, and admittance into Safe Deposit Boxes.

2. Passion for People and Service
• Foster and maintain constructive relationships with members.
• Provide members with outstanding service in all interactions, and look for opportunities to improve their financial well being.
• Resolve member service issues and problems with professionalism, compassion and respect.

3. Compliance, Security and Disaster Recovery
• Maintain knowledge in and adhere to compliance standards for the branch.
• Adhere to security procedures and fraud controls to protect members, staff, and assets.
• Recommend changes to the disaster recovery plan for the branch.

4. Policies/Procedures/Processes
• Adhere to policies, procedures and established processes for the branch.
• Recommend policy / procedural changes and process improvements to assist in the achievement of the strategic goals of the organization.

5. Miscellaneous
• Perform additional duties as required by the Branch Manager, Assistant Branch Manager or other designee for efficient operation of the branch and/or credit union. This includes the possibility of being assigned temporarily to other locations.
• Remain current on required training courses.

20 % Individual and Team Development

1. Individual and Team Development
• Dedicate time for self development
• Provide effective teamwork resulting in a positive work environment and a high performing, cohesive team
• Provide effective mentoring and training to other members of the Teller Department.

STANDARDS OF PERFORMANCE NECESSARY FOR POSITION:
Core Standards:

• Contribute to the evolvement of STCU's culture and strategic vision; the achievement of organizational goals; and support and emulate the Core Values
• Foster and maintain constructive relationships

Teller II Standards:

• Demonstrated proficiency in job accountabilities.
• No more than six untraced offages per year, not to exceed three in a one-month period. Offages are any shortages/overages exceeding $10.00 per occurrence
• Any offage may be subject to a counseling statement, depending upon the circumstances and severity - mandatory for offages of $100 or more.
• No excessive offages for $10 and under
• No more than two misapplied postings per month.
• Adhere to Teller check acceptance limits.
• Meet monthly conversation goals for the branch.

JOB QUALIFICATIONS

1. High school graduate or equivalent.

2. Demonstrated proficiency in job accountabilities and standards for a Teller I (internal promotions) or a minimum of two years previous teller and/or cash handling experience (internal hires/transfers) is preferred. A minimum of three years previous teller experience (external hires).

3. Previous experience mentoring or training is preferred.

4. Previous experience in keyboarding/PC and 10-key calculator. Windows experience strongly preferred.

5. Available to work flexible hours and overtime as needed.

6. Meets physical requirements of the job:
• Standing for long periods of time
• Ability to speak, hear and see
• Ability to operate a computer keyboard and mouse
• Some lifting required (typically no more than fifty pounds)