Call before you go!

Avoid card denials when traveling

Traveling out of the area? Don’t forget to call STCU before you go and tell us how to reach you.

Why? Because your STCU Visa® credit and debit cards are regularly monitored for fraud, so if your card suddenly racks up charges in Vienna, Victoria, or Vladivostok, your card may be temporarily blocked for your protection until we can reach you to verify the charges.

Take a minute to contact STCU before you travel to maintain safe and reliable use of your cards when and where you need them. Avoid embarrassing purchase denials. And panicky “out of cash” moments.

Chat with an STCU member service representative during business hours or call STCU in Washington at (509) 326-1954; in Idaho, (208) 619-4000. Or call us toll free anywhere in the United States at (800) 858-3750. For after-hours emergencies, use one of the numbers below.

Pack your Visa® benefits

In addition to its worldwide purchasing power, your STCU Visa card provides many extra benefits for travelers.

Print a copy of your Visa benefits booklet from the "Hidden benefits" list (Classic, Gold, Platinum, or CheckCard) to the right and carry it with you. It explains the additional services you get with your STCU Visa credit or CheckCard (debit).

Here's a sample of some of the "hidden" benefits that a Visa Gold card provides:*

Visa extras

*The list above is for the Visa Gold credit card only. Your card benefits will vary depending on the card you own. Click on  your type of Visa card (Classic Gold, Platinum, or CheckCard) from the "Hidden benefits" list to the right and read the disclosures closely.

Need a cash advance?

It's easy to get a cash advance (subject to fees) with your Visa card at thousands of locations. Here are three ways:
  1. Visit any bank or credit union displaying the Visa logo. Using your credit or debit card, ask for a cash advance. No PIN necessary.
  2. Look for an ATM displaying any of the logos on the back of your card such as Visa, Plus, and Co-Op. Follow the ATM directions for a cash advance.
  3. Vist the Co-Op online directory to locate the nearest ATM.

Emergency lost or stolen card numbers

When STCU offices are closed, we encourage you to call the following after-hours numbers to report lost or stolen cards. These numbers also are listed in your Visa benefits booklet:

Visa credit cards: Call (800) 234-5354 in the United States; (410) 581-9994 internationally.
Visa CheckCard: Call (888) 241-2510 in the United States; (909) 941-1398 internationally.

 

Looking for a shared branching location?

Visit the CU Service Center or call (888) 287-9475 to locate the nearest branch location. You can do most transactions as if you're at an STCU branch. Learn more.

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