Telephone Account Access
Easy account access... it's only a phone call away.
From any touchtone telephone, STCU's Computer-Aided Telephone Teller (CATT®) provides account access and information when you need it. To access CATT 24-hours-a-day and 7-days-a-week, call (509) 326-3971 or toll-free at (800) 634-0311.
Benefits and Features
- Instant account inquiries. Check balances, deposits, withdrawals, cleared checks, and dividends in seconds.
- Transfer funds from one account to another 24-hours-a-day. You can even make transfers to other members, make loan payments, or get Visa cash advances.
- Pay bills by registering a custom list of payees and issuing checks whenever you want.
- Estimate loan payments using CATT's built-in calculator.
- Stop payment on a single check that you've written, or on a range of checks.
- Order new checks. CATT knows the style you ordered before, and the number to start with.
- Request copies of statements, cancelled checks, and loan applications.
- Report lost or stolen STCU CheckCards and Visa® cards.
- Familiar menu system. You're never lost, since CATT always tells you your options. If you know the numbers to punch in, speed along as fast as you want. There's no need to wait for prompts.
- Access when traveling. When you're traveling, pack CATT's toll-free 800 number and call from anywhere in the U.S. and Canada.
- No charge for most services. With CATT, there are no charges for account inquiries or for transfers. We won't even charge you for the postage to mail in your bills. The only fees come from things like check orders and statement copies.
