Frequently Asked Questions

Online Help and FAQ's

Test drive our new Support Center today by entering a search word or phrase in the box below.

STCU Support Center


Note: When using our "Support Center" you will be navigating from "stcu.org" to our support site "stcu.helpserve.com".



If your question isn't on this list, feel free to:

  1. Call us at (509) 326-1954 or toll-free at (800) 858-3750.
  2. Email your question to us at info@stcu.org.
  3. Log on to our secure LiveChat instant messaging service and get an immediate answer from one of our Member Service Representatives, available to assist you 9 a.m. to 5 p.m., Monday through Friday.
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