How secure do you want your account?

STCU initiates extra security for new accounts

[Feb. 6, 2008]

Seems like every day somebody reports a computer hacker stealing customer information. Just because it happened there, however, doesn't mean your credit union accounts are at risk.

In fact, STCU has been protecting member accounts for nearly 75 years. We're a leader in shielding members from identity thieves, forgers, hackers, and other low life.

But you can never be too careful. That's why STCU now requires all new members to scan their driver's license or other government-issued photo identification. This change applies only to new accounts. Once your photo is in our system, tellers at any STCU branch location can compare your photo with anyone asking for access to your account.

In addition, we're requiring new account holders to use a private, personal code word that authorizes access to your own account. A code word applies to an in-person transaction; a password applies to electronic home or mobile banking.

Your code word replaces the old practice of asking for information that can easily be obtained from public records. These changes apply only to new accounts, but read on...every member should consider adopting these new security practices!

What if I already have an STCU account?

If you're an existing STCU member, there are six actions you should take to gain full advantage of STCU's maximum account security:

1. Scan your photo ID at the branch. The next time you visit any STCU branch location, ask us to scan your driver's license or other government-issued identification.
   
2. Submit an account code word. Visit any branch location and ask us to add a private code word to protect your account. It can be a word, phrase, special place, or a series of numbers up to 13 characters that only you would know. Once you add your code word, tellers won't allow access to your accounts until you provide the password.
   
3. Sign up for STCU e-statements. Electronic statements are free, fast, and paperless. Best of all, you retrieve your e-statements with a security password - not by opening your mailbox.
   
4. Change your online password. Rather than changing your STCU member number, consider changing your online account password every three to six months. By using a combination of numbers and letters, you can make it nearly impossible to crack your password.
   
5. Monitor your accounts. Closely review your monthly account statements and credit card statements. Report any unusual activity.
   
6. Analyze your credit report. Order a free credit report each year from one, two, or three major credit reporting agencies - Equifax, Experian, or TransUnion. Review your report for any unexpected requests for credit or other actions that might have been triggered by an identity thief.

Home banking is doubly secure at STCU

To access home banking at stcu.org - or mobile banking at stcu.mobi - you need your member number and password. As a secondary security measure, STCU in 2006 began requiring all members to "register" the primary computer for home banking.

During your initial logon, STCU installs an encrypted digital certificate on your computer, so we can confirm who is requesting access each time. If you need to manage your account from a non-secure, public computer, you have the option to answer a security question that you set up in advance.

STCU is serious about protecting you from potential fraud. Take advantage of every security option we provide.