STCU billpay: Better than ever.
Upgrade is completed, with new features you're going to love
The STCU billpay upgrade was a success! Now you have the power to choose emergency same-day payments, to convert paper bills into e-bills, and much more.
Simply log into your online banking account and choose "Billpay" under the Actions menu.
Your payee information and bill history were preserved, but if you have any e-bill arrangements with payees who send you electronic bills, you will need to reset those e-bills. That's the best way for members who have e-bills to avoid any possible late payment in the future.
What's new with STCU billpay?
- Fewer clicks to pay your bills from a faster, streamlined web page.
- Optional paid same-day or overnight payments when you need it.
- Two years of free archived payment history, with an option to purchase CD archives of your payment history and e-bills.
- Paper bill conversion into e-bills when you let us scan them into the system. Great for lawn mowing service, babysitters, and others who don't have online billpay access. And it's free!
- On-time payment guarantee from STCU. (See "Guarantee" to the right.)
If you have any questions, please contact us at (509) 326-1954 or (208) 619-4000, or chat online at during regular business hours.
Billpay upgrade FAQs
- Is STCU billpay still free? You betcha! STCU billpay remains free to pay all your bills online. Certain premium services are available for a modest fee, such as expedited payments or CD orders. See STCU billpay terms and conditions for details.
- Does STCU billpay still use e-mail alerts? The ability to have some e-mail reminders sent on particular days is no longer supported, but you can choose to have an e-mail sent to you when a payment is made and other options. Even more powerful online alerts and reminders will be available later in 2010.
- How do I reset my e-bills? When you log in to STCU billpay, simply click the "Set up e-bill" link for each payee you want to receive e-bills from and follow the instructions to enable your e-bills.
-
Can I make same-day or overnight payments? Yes. Expedited payments can be made in one of two ways, depending on the payee and what their receiving capabilities support. If they are set up to receive same-day electronic payments, the cost to process a payment is $3. Otherwise, the cost to send an overnight check payment is $20.
- How much of my payment history will be available after the upgrade? Transactions from the past six months will be available after the upgrade. Eventually your payment history will hold up to two years of payment records as we go forward.
- How do I order a CD archive of my payment and e-bill history? A CD of your payment history and e-bills is available for $15 and can be ordered right within STCU billpay - look for the "Order a CD" option. You can order a CD for the following time periods: year-end, quarterly, monthly, and specific date ranges. Orders for a year-end CD should be placed in January or February for the prior year. To protect your information, you will need a security key to access the information on your CD. After you receive your CD, log in to STCU billpay and click the "CD order status" link to find your security key.
- Do overdraft fees apply to payments made through STCU billpay? Yes. Because we do not monitor funds in your account when you are scheduling payments, it is possible for you to overdraw your funding account using STCU billpay. If a payment overdraws your funding account, you are subject to STCU's regular overdraft fees that apply to your checking or money market accounts. If a payment is returned due to insufficient funds, an additional returned payment fee of $25 will be charged by STCU billpay. In addition, STCU billpay privileges may be suspended, including the cancellation of pending payments, until returned payments have been properly settled.
- Can I still correct, cancel, or stop my bill payments? Yes, STCU billpay allows you to review, correct, and even cancel your payments as long as the payment is still in "pending" status. Most payments are sent electronically using STCU billpay, but if a payment is sent by check, you may also have the option to place a stop payment on it for a $25 fee. Stop payments cannot be placed for payments sent electronically.
- How will fees be collected in STCU billpay? Fees for transactions returned due to insufficient funds, stop payments, and CD orders will be billed and collected monthly. You will receive a billing notice in STCU billpay seven (7) days prior to when these fees will be debited from your checking or money market account. Fees for expedited payments are collected at the time the expedited payment is made.
- Who do I contact if I have further questions? If you have additional questions, please call us at (509) 326-1954 or (208) 619-4000 and a member service representative will be happy to assist you. You can also use , our secure online chat service from 9 a.m. to 5 p.m. weekdays Pacific Time.
