Twice the security when you call

High security STCU telephone banking

When you call STCU's automated teller-known as the Computer-Aided Telephone Teller, or CATT®-you'll be asked to create a second password (set of numbers) for added security against identity theft.

We call it a "security code." It meets federal regulations to protect consumers from unauthorized access to your accounts.

Here's how it works:

  1. Call CATT at (509) 326-3971 or toll free at (800) 634-0311.
  2. Key in your account number and the first two letters of your last name.
  3. Punch in your regular CATT password.
  4. Then, you'll be asked to create a second password known as a "security code." It must have six to 10 numbers.

If you want, you can always change your first password and second security code later.

Telephone banking FAQs

Why is STCU making me add a second password or "security code?"
Federal regulators are mandating that all financial institutions provide a second layer of security to access accounts by telephone or Internet.

When will this change take effect?
The change goes into effect November 15, 2007.

Can I use my old CATT password?
Yes, your current CATT password can still be your first password. However, your second password, or "security code," must be a minimum of six and a maximum of 10 numbers.

How secure is a six-digit password?
The odds of someone guessing a four-digit number is 1 in 10,000, but the odds of someone guessing a six-digit number is a long shot 1 in 1,000,000. A 10-digit password is even more secure.

What if I forget my passwords?
Call STCU during business hours at (509) 326-1954 or (208) 619-4000.

Have another question?
Click here for a complete list of high security telephone banking FAQs.

With CATT, you can make transfers and loan payments, check account balances or rates, order new checks, or report a lost or stolen STCU CheckCard or Visa credit card. All safely done inside a more secure telephone banking system.

STCU's CATT is one of the most convenient financial tools around. Call (509) 326-3971 or (800) 634-0311 for free access to CATT, 24 hours a day!

STCU