STCU members should be on alert for a scam that uses a legitimate-sounding e-mail and telephone number to trick you into providing confidential information about your accounts and credit cards. The latest scam specifically targets members of education credit unions.
If you receive an e-mail from "Teachers Credit Union" or any other organization that asks you to reply to a website or telephone number with your personal information, do not reply. Do not call.If you have provided information about your STCU CheckCard or Visa credit card to an e-mail request, please call STCU immediately at one of the following numbers:
STCU security experts describe this latest scam as a "vishing" attack. Vishing is a criminal scam that uses both e-mail and the telephone. It typically begins with a legitimate-sounding e-mail that asks you to call a toll-free number to activate your credit card or resolve some other account or security issue. Once you provide your credit card number, expiration date, and PIN, your account can be compromised.
Here's what one recent vishing e-mail looked like:
Remember, STCU never uses e-mail to collect account information from members. If you have any questions about any request for STCU information, please contact the credit union first before you reply.
Want to use a safe communication tool to speak with an STCU Member Service Representative? Try LiveChat or call us at (509) 326-1954. Both are secure.
