How to contact us by telephone

Contact a member service specialist

Washington: (509) 326-1954
Fax (509) 344-2190 

Idaho: (208) 619-4000
Fax (208) 457-9431

Toll-free: (800) 858-3750

Telephone hours
7:30 a.m. - 5:30 p.m. Monday-Thursday
7:30 a.m. - 6 p.m. Friday

Online loan application

Extended lending hours: Call (509) 326-1954 between 7:30 a.m. and 6 p.m. weekdays to contact an STCU loan officer. (If you get the voice-automated system, select the "loan option" to direct your call to our Lending Center.) After-hours calls are welcome!

Branch phone numbers
Toll-free (800) 858-3750
Main (509) 326-1954; Fax (509) 344-2339;
Real estate only: Fax (509) 328-9553 
Valley (509) 326-1954: Fax (509) 927-0741
South Valley (509) 326-1954; Fax (509) 344-2641
North (509) 326-1954; Fax (509) 468-2155
South (509) 326-1954; Fax (509) 744-0703
Moran Prairie (509) 326-1954; Fax (509) 448-5910
Downtown (509) 326-1954; Fax (509) 343-1954
Hutton (509) 326-1954; Fax (509) 747-2474
Newport (509) 447-5634; Fax (509) 447-5380
Indian Trail (509) 326-1954; Fax (509) 468-0682
Cheney (509) 326-1954; Fax (509) 235-9327
University District (509) 326-1954; Fax (509) 838-3291
Northtown Square  (509) 326-1954; Fax (509) 343-9462
Post Falls (208) 619-4000; Fax (208) 457-9431
Crossroads (208) 619-4000; Fax (208) 665-9698
Silver Lake (208) 619-4000; Fax (208) 762-5192
Liberty Lake (509) 326-1954; Fax (509) 928-0247
Bonner County (800) 858-3750; Fax (208) 263-2821

 

Telephone banking

24-hour touchtone account information and funds transfer system:
(509) 326-3971; Toll-free (800) 634-0311.

Report lost or stolen card

Report lost or stolen STCU debit cards at (888) 241-2510; International (909) 941-1398.

Report lost or stolen STCU credit cards at (800) 858-3750.

Quick contacts

Phone numbers:

Washington: (509) 326-1954
Idaho: (208) 619-4000
Toll-free: (800) 858-3750

Mailing address:
STCU
P.O. Box 1954
Spokane, WA 99210-1954

Holiday schedule

  • New Year's Day
  • Martin Luther King Jr. Day
  • Presidents' Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Dec. 24, closing 3 p.m. when on a business day 
  • Christmas Day

Fraud monitoring

For your protection, STCU's fraud monitoring service may call you if unauthorized use of your credit or debit cards is detected. Fraud monitoring calls originate only from one of two numbers: (877) 276-3721 and (866) 518-0213.